Paco Tomé

Paco Tomé is an experienced professional with a strong background in customer care and management. Currently serving as the Subscriptions and Administration Manager at OCU EDICIONES, S.A., since June 2006, Paco manages a team of 50 and oversees a customer file of over 260 accounts. Prior to OCU, Paco worked as Regional Director at FONOMARKET, S.A., where responsibilities included managing the Madrid site, redesigning contact center services for Banco Atlántico, and implementing new customer service strategies. Paco's extensive career, which began at Banco Atlántico and continued through various roles at BBVA, includes managing optimization departments, forecasting inbound activity, and designing quality control tools for contact centers. Academic credentials include a degree in Relaciones Laborales from Universidad Carlos III de Madrid.