Lee McCaw

Lee McCaw is an experienced professional in customer success and consulting, currently serving as the Director of Customer Success at Odaseva since June 2021. Previously, McCaw held the position of Senior Principal Customer Success Manager at Salesforce from 2010 to June 2021, where substantial achievements included a 15% growth in product adoption and a consistent 99% renewal rate for assigned enterprise accounts. McCaw also served as the Portfolio Success Manager Team Leader at Salesforce, driving considerable revenue growth and reducing attrition rates. Prior roles at Amdocs included Director of Global Services Programs and Director of Consulting Services for the Eastern Region, focusing on customer implementations and team management. Beginning career at Clarify as Principal Engagement Manager, McCaw built prototype solutions tailored to customer needs. Educated at Bryant University with an MBA and the University of Rhode Island with a BA in Political Science and Government.