Loïc Péron is a director specializing in customer experience and customer success, currently serving as the Senior Director of Customer Success at Odaseva. With over 20 years of experience in digital transformation and customer relationship management across various industries, Loïc has successfully led large-scale projects and optimized customer journeys for notable clients such as Kering, Chanel, and Adidas. Previously, Loïc held key positions at several organizations, including Return Path, Groupe PSA, and Royal Caribbean International, where they developed and implemented impactful customer strategies. Loïc is passionate about innovation and believes that exceptional customer experience drives business success. They hold a certification in Digital Marketing and Communication from Université Paris Dauphine.
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