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Ahmed Mostafa Ali is a Contact Center Solutions Engineer specializing in Amazon Connect and Five9, with over 18 years of experience leading high-pressure projects. Currently serving at Odea Integrations, they have successfully led more than 15 projects for Fortune 500 clients, significantly enhancing operational efficiency and customer satisfaction. Ahmed's past roles include Digital Producer at the United States Agency for Global Media, Communications Consultant for The World Bank Group, and Broadcast Journalist at BBC News. With a bilingual background and a focus on bridging technical solutions with business objectives, they are well-versed in managing international teams and driving product strategy. Ahmed also engages audiences as a Business and Technology Content Creator, utilizing their skills to simplify complex concepts for diverse platforms.
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