Mohamed Eba is a Principal Architect at Odea Integrations, specializing in Amazon Connect and Five9, with expertise in SIP and networking. Previously, they served as VAS Manager at Chinguitel from 2010 to 2024 and as Responsable IT at Divacom from 2008 to 2010. Mohamed holds a Master of Science in Computer Science from Universiti Teknologi Malaysia and a Bachelor of Science in Information Technology & Computer Science from the Islamic University of Technology. With a strong background in IT engineering, they have focused on transforming customer experiences through AI-powered contact centers.
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