Thierry RAFFIN is a seasoned professional with extensive experience in customer service and project delivery across various sectors. Currently serving as Global Customer Service Partner at Odigo since January 2019, Thierry RAFFIN oversees delivery for energy and retail clients, ensuring contract compliance and service quality. Prior to this role, Thierry RAFFIN was a Service Delivery Manager at Prosodie-Capgemini from 2009 to 2018, where responsibilities included managing customer relationship projects and leading a team of project managers and engineers focused on customer relationship management solutions. Thierry RAFFIN's earlier career at Prosodie involved positions such as Group Leader and Systems Engineer, emphasizing system administration and technical expertise in Unix and database management. Thierry RAFFIN holds a DEST in system management from Conservatoire National des Arts et Métiers and a DUT in management computer science from IUT Lyon 1.
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