Roberto Guzman

Roberto Guzman is a Senior Technical Support Specialist at Odoo since July 2023, where responsibilities include investigating and resolving complex customer issues while maintaining an average of six tickets per day and providing Tier 1 and Tier 2 support via various communication channels. Prior experience includes working at Stanford University from September 2019 to July 2023, where roles included Administrative Assistant and Security Monitor, Conference Supervisor, and Resident Assistant. In these positions, Roberto managed student information, coordinated move-in and move-out processes, supervised conferences with over 500 attendees, and collaborated with peers to enhance the residential experience. Roberto holds a Bachelor’s degree in Science, Technology, and Society with a focus on Innovation and Organization from Stanford University, earned in 2023.