Gemma Kirkham

Gemma Kirkham is the Head of Spectrum Licensing at Ofcom, where they continue to showcase their strong leadership and communication skills. Previously, they served as a Senior Operations Manager at Capita and a Customer Service Manager at Centrica, demonstrating their commitment to customer service. From 2004 to 2015, they held various roles at British Gas, including Team Manager and Team Leader, where they led initiatives to support vulnerable customers and significantly increased debt collection efficiency. Gemma obtained a Diploma in Human Resources Management and Services (CIPD Level 5) from AVADO in 2020.