Jamie Osborn possesses extensive experience in customer support and management within the technology sector, particularly in SaaS environments. At vcita, Jamie led multilingual support teams, significantly reducing churn from 50% to below 20% and improving response times from over 30 days to an average of 20 minutes. Currently serving as Escalations Manager at OfferUp, Jamie focuses on customer escalations, enhancing interdepartmental collaboration, and implementing operational agreements to ensure effective communication and resolution. Previous roles include consulting at Hills Consulting, directing product support services at Valant Medical Solutions, and leading a significant team at Allscripts, contributing to improvements in customer satisfaction metrics. Jamie holds degrees in Management Information Systems and Graphic Design from Hamilton College, Waldorf College, and the University of Northern Iowa.
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