Aline N.

Aline N. is a customer experience specialist with a multifaceted background in customer service, relationship management, and operational excellence. Currently serving as a Supervisor at Grupo Office Total, Aline previously structured the Customer Success area at Digitalk CXM and has held leadership roles in various organizations, achieving remarkable results such as a 100% CSAT and driving a brand's reputation from "not recommended" to "excellent." Aline's educational foundation includes studies in Communication and Digital Marketing from the Universidade de São Paulo, augmenting their diverse experience across startups, large companies, and the public sector. Passionate about creating meaningful customer experiences, Aline combines analytical skills with a deep commitment to empathy and human connection.