Officeworks
Karan Singh possesses extensive experience in contact centre management and customer service, currently serving as Contact Centre Team Manager at Officeworks since June 2014, where responsibilities include team leadership, forecasting, leave planning, skillset management, and rostering. Concurrently, Karan has been the Contact Centre Manager at Harris Technology since July 2009, overseeing the planning and management of the National Contact Centre to meet ambitious sales, profitability, and customer service objectives through a dedicated team of sales consultants. Earlier career experience includes the role of Systems Analyst/Programmer at Fiji Electricity Authority from August 1988 to December 2001.
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Officeworks
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Established in 1994 in Richmond, Victoria, Officeworks is passionate about helping make bigger things happen for its customers, team, the community and stakeholders. It operates 168 stores across Australia, a website that is home to more than 40,000 products, a national call centre, and a business team that helps micro, small and medium-sized businesses start, run and grow. Officeworks offers customers a wide range of office supplies, technology, furniture, art supplies, education resources and helpful services like print & create and on-site and remote tech support through Geeks2U – delivering an experience that is easy and engaging, no matter how customers choose to shop. Officeworks is focused on the safety, wellbeing and career progression of the nearly 10,000 team members it employs. It’s also dedicated to operating in a sustainable manner, including building and maintaining meaningful connections with the communities in which it operates, fundraising for its national partners and local community groups, continuing to reduce its impact on the environment and source responsibly.