Gail Woods

Gail Woods has a diverse work experience spanning over several years. Gail currently works at Ofgem as an Operations Analyst, a position they have held since January 2022.

Prior to this, Gail worked at Webhelp UK from March 2018 to January 2022 as a Business Process Manager. Gail'sresponsibilities included supporting operational and administrative departments, reviewing processes, making recommendations for improvements, and providing support to the back-office team.

Before joining Webhelp UK, Gail worked at HM Revenue & Customs from July 2017 to February 2018 as an Operations Team Manager. In this role, they provided support and direction to a team within the taxes and underpayment support team, ensuring service levels and quality expectations were met.

Gail's work experience also includes a significant tenure at Ageas in the UK, where they worked as a Service Centre Manager from May 1997 to June 2017. Gail managed a department of 100 with 8 direct reports, focusing on performance, workload management, and resource allocation.

Furthermore, Gail served as an Insurance Services Manager at Kwik Fit Insurance Services from May 1997 to October 2009. In this role, they provided guidance, coaching, and support to the department, along with setting performance and quality standards.

Gail's earliest work experience was as an Underwriter at Eagle Star, where they worked from May 1994 to April 1997.

Overall, Gail has a strong background in operations management, process improvement, team leadership, and customer service across a variety of industries.

Gail Woods completed their higher education from 1992 to 1994 at Bell College of Technology, where they obtained a HND degree in Legal Studies, General. Before that, from 1985 to 1991, Gail attended Airdrie Academy, though no specific degree or field of study information is provided for this period.

Additionally, Gail has obtained two additional certifications. In 2009, they received the certification of "Moving into Management" from the Open University Business School (OUBS). Gail also obtained the "Customer Services" certification at SVQ Level III, although the month and year of attainment are not specified.