James Frame

James Frame has a diverse work experience spanning over two decades. James began their career at Douglas Park BMW, where they held positions as a Technician, Senior Customer Service Advisor, and Warranty Administrator from 2002 to 2014.

In 2014, James joined MSX International as a BMW Warranty Development Consultant & Auditor. James worked closely with BMW AG and BMW UK Ltd, providing training and auditing BMW, MINI, and Motorrad Retail Centres in the UK and Ireland. James later expanded their role to include auditing BMW importers worldwide. From 2014 to 2023, they played a pivotal role in ensuring warranty compliance and developing efficient warranty processes.

As of 2023, James currently holds the position of Audit Operations Manager at Ofgem. James manages the Non-Domestic Renewable Heat Incentive audit program, which ensures compliance with incentive regulations for participants. This role is vital in contributing to the UK's goal of achieving Net Zero emissions.

Throughout their career, James has demonstrated their expertise in audit operations, warranty development, and customer service. James has also gained extensive experience in collaborating with global automotive companies and contributing to important sustainability initiatives.

James Frame attended Strathaven Academy. No specific degree or field of study was provided. In addition to their formal education, James obtained multiple certifications, including "Blending Project Management Methods," "Coaching Skills for Leaders and Managers," "Increasing Collaboration on Your Team," "Leading and Working in Teams," "Managers as Multipliers of Well-Being," "Managing Resources Across Project Teams," "Motivating Your Team to Learn," "Project Management Foundations: Communication," "Managing Project Stakeholders," "Project Management Foundations," "Project Management Foundations: Risk," "Extreme Productivity (Blinkist Summary)," and "How to Organize Your Time and Your Life." These certifications were obtained from LinkedIn in 2021 and 2022. James also holds the certifications "AMIMI" and "CAE" from The Institute of the Motor Industry (IMI), although the specific dates of obtaining these certifications were not provided.