Mike H.

Mike H. is an expert in streamlining operations and process excellence, specializing in continuous improvement and Lean methodologies. With experience as a Business Analyst at Target Group, Mike conducted root cause analysis and delivered actionable insights while mentoring junior team members. Currently, as a Senior Continuous Improvement Practitioner at Ofgem, Mike drives efficiency through automation and re-engineering processes, having successfully developed a comprehensive process repository. Additionally, Mike has served as a Senior Business Process Analyst at AllPoints Fibre, where they focused on process mapping and emerging technologies to enhance operational efficiency. Mike's educational background includes BTECs in Public Services and Uniformed Services from Military Preparation School in Cardiff.