OGC Global
Heather Schaff is a seasoned professional in community coordination and operations management with a robust background in market research and marketing strategies. Currently serving as Senior Community Coordinator at OGC Global since November 2023, Heather previously held the role of Operations Manager at MarketCast from June 2019 to October 2023, where responsibilities included overseeing complex data processing and market research operations for significant client contracts. Additional experience includes project management for field operations and marketing coordination with North Country THRIVE, along with various volunteer roles and internship experiences in nonprofit organizations. Heather holds a Bachelor of Arts degree in Communications from SUNY New Paltz.
OGC Global
OGC is a boutique research and consulting firm specializing in data-driven strategy, innovation testing, and CX program design and optimization. Our mission is to empower companies to capture their customer experience, identify areas of improvement, and advance towards happier customers. We employ a hands-on approach to consulting: we follow a comprehensive discovery process, apply advanced data analysis to provide real-time data visualization, draw conclusions collaboratively in cross-functional teams, and employ workshops to foster action.