OGC is a boutique research and consulting firm specializing in data-driven strategy, innovation testing, and CX program design and optimization.


Our mission is to empower companies to capture their customer experience, identify areas of improvement, and advance towards happier customers.


We employ a hands-on approach to consulting: we follow a comprehensive discovery process, apply advanced data analysis to provide real-time data visualization, draw conclusions collaboratively in cross-functional teams, and employ workshops to foster action.

Data

Consulting

Research

OGC Global

OGC Global's headquarters in New York, United States

This department focuses on enhancing customer satisfaction through feedback analysis and program management.

Customer Experience

The Market Research team at OGC Global is responsible for gathering and analyzing data to understand market trends, customer needs, and competitive landscapes. They conduct surveys, focus groups, and interviews to generate insights that inform strategic decision-making and innovation testing. Their work enables clients to optimize their customer experience programs and identify areas for improvement, helping companies advance towards happier customers.

Market Research

The Data Science Team at OGC Global leverages advanced analytics and machine learning techniques to extract actionable insights from complex data sets. They specialize in real-time data visualization, text analytics, and collaborative data-driven strategy formulation. Their work supports the company's mission by pinpointing areas for customer experience enhancement and ensuring data-informed decisions in innovation testing and CX program optimization.

Data Science Team

The Customer Experience and Community Team at OGC Global focuses on capturing and analyzing customer feedback to identify areas for improvement. They foster strong community engagement, develop strategic communication plans, and implement innovative CX programs to enhance customer satisfaction. The team collaborates closely with cross-functional departments to ensure a cohesive approach to elevating the overall customer experience.

Customer Experience and Community Team

This department is responsible for managing internal messaging and operational communications within the organization.

Communications Department

This department analyzes and interprets complex data to inform decision-making and drive strategic initiatives.

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Other teams

Market Research

Data Science Team

Customer Experience and Community Team

Communications Department

Data Science