Daniel do Nascimento is a tech lead and senior systems analyst with 10 years of experience in information technology, specializing in IT Operations and SRE in the DW/BI domain. They have worked extensively with incident ticket analysis, KPI creation, process optimization, and project management while adhering to ITIL and AGILE methodologies. Daniel has also gained experience in data engineering focused on ETL processes within Big Data environments. Currently, Daniel leads a technical team at TIM Brasil, having previously held roles at Oi S.A and other notable companies. They hold a degree in Systems Analysis and Development from UNIABEU.
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