Geraldo Cotta

Geraldo Cotta is a professional with over 15 years of experience in Information Technology, specializing in Processes and Governance within Telecommunications. For the past five years, they have worked as a Specialist in IT at Oi, where they led a team focused on Incident and Problem Management, successfully implementing digital controls that improved service metrics. Geraldo's prior roles include positions as a Systems Information Analyst at Telemar Norte Leste and a TI Analyst at Sonda Procwork. They hold a Bachelor's degree in Business Administration from PUC Minas and a postgraduate degree in Strategic Business Management from Faculdade Batista de MG, alongside various certifications including ITIL and Six Sigma.