Patrícia Bottini is an executive with over 17 years of experience in telecommunications, specializing in product management, digital transformation, and customer experience. They have led multidisciplinary teams and managed various projects focused on enhancing customer journeys through the application of AI in service delivery. Notably, their past roles have included coordinating operations at Grupo Contax and managing projects at Oi, where they significantly improved operational efficiency and customer satisfaction. Patrícia holds a degree in Chemical Engineering and is currently pursuing an Executive MBA in Digital Marketing while being certified in Product Management.
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