Jay Ernst is a Technical Support Specialist at Okendo, focusing on the installation and customization of widgets for Shopify storefronts, along with troubleshooting front-end issues and enhancing SEO for merchants. Prior experience includes a role as a Technical Support Engineer at iubenda, where software-related inquiries were addressed for US and EU customers, and as an IT Customer Success Specialist at Hostinger, resolving various technical issues related to hosting and web development. Additionally, Jay worked as a Bilingual Technical Support Agent at SYKES, assisting clients from notable companies while supporting healthcare workers during the pandemic. Currently pursuing a degree in Design at Pontifícia Universidade Católica do Paraná, with previous education at the Federal University of Technology - Parana.
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