Fergus Chen

Fergus Chen has a diverse background in customer service and sales, accumulating experience across various prestigious companies. Notable roles include Customer Care Professional at American Express, where Fergus emphasized consultative relationships and customer outcomes, and Customer Experience Specialist at AImazing, managing operations and technical support to enhance user experience. Fergus has also held leadership positions, such as Team Leader at BGS Checks Sdn Bhd, where performance metrics were prioritized, and currently serves as Executive Escalation & Trading at OKG Technology, focusing on critical escalations and stakeholder management. Fergus’s educational credentials include a Bachelor's degree in International Business from both Tunku Abdul Rahman University College and Coventry University.