Monique Rouse

Monique Ward Rouse is an experienced operations leader with a robust background in managing performance and service delivery across various industries. Currently serving as Center Operations Leader at OKIN Process since April 2021, Monique previously held the position of Senior Operations Manager. Notable roles include Multi Unit Manager at H&R Block, where responsibilities encompassed overseeing multiple retail locations and enhancing employee performance metrics. At Spectrum Association Management, Monique managed call center operations and developed a business continuity plan. Earlier experiences as Service Delivery Manager at Conduent and Operations Manager at Xerox Business Solutions Southwest further showcase a commitment to delivering high-quality customer service and meeting key performance indicators. Monique's career commenced with significant leadership roles at Afni, Inc., and Washington Mutual Bank, emphasizing team management and compliance.