Alan Williams is a seasoned technical support professional with extensive experience in IT and cloud services. Currently serving as a Technical Support Engineer at Okta since June 2021, Alan specializes in workforce management support, including networking connectivity and interoperability with various applications. Prior to Okta, Alan worked at Amazon Web Services from May 2016 to June 2021, providing support for cloud services such as Amazon Elastic Kubernetes Service and EC2. Alan's earlier roles included escalation support at Good Technology and Microsoft, where responsibilities encompassed complex issue resolution for SharePoint and Exchange systems. Alan holds an MBA in Business from Colorado State University and a BBA in Marketing from the University of Oklahoma.
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