Bob S. is a seasoned operations and ITSM leader with over 20 years of experience in a 24/7 support environment. Currently serving as the Senior Engineering Operations Manager for Incident Management at Okta, Bob has previously held pivotal roles at DraftKings Inc. and United Airlines, where they specialized in crisis and major incident management. Bob has a strong foundation in ITIL best practices and has consistently developed processes to reduce engagement time and mean time to resolution (MTTR). They earned a Bachelor of Science in Computer Science from Northern Illinois University.
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