Christopher Hancock has extensive experience in technical support and engineering, holding various leadership roles since joining Okta in October 2016, where responsibilities include serving as a Technical Support Team Lead for both US and EMEA regions, managing escalations and reviewing bug reports. Previously, Christopher worked at Microsoft from February 2014 to September 2016 as a Yammer Senior Support Escalations Engineer, managing customer escalations and leading training for EMEA support teams. Before Microsoft, roles included an Implementation Engineer at Yammer, Inc., and a Solution Engineer at 3Connect LLP, where focus was on SharePoint solutions. Christopher began a career in technical support at SpiderGroup, providing first-line support. Educational background includes studying Electrical Engineering at the University of Bath.
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