Dave Franklin

Dave Franklin is currently the Director of Escalations at Okta, Inc., where they lead a team addressing critical customer issues. With over 15 years of experience in technical support, they have previously held roles such as Senior Technical Support Manager and Technical Support Manager at Okta, and GSC Escalation Manager at Hitachi Vantara. Throughout their career, Dave has emphasized simplicity, accountability, and effective communication as the foundation of their leadership approach. They began their professional journey at SAIC, providing site support and escalating issues as a Site Support Technician.