Eric Varela is an accomplished professional in the field of provisioning and customer relations. Currently serving as the Provisioning Team Lead at Okta since April 2021, Eric oversees a team responsible for processing provisioning cases and acts as a point of escalation for complex issues. Prior to that, Eric held the role of Provisioning Specialist at Okta, focusing on the daily administration of license provisioning. Eric's experience includes working as a Product Provisioning Specialist I at LogMeIn, providing customer support within the provisioning process, and as a Customer Relations Manager at SP Maintenance Services Inc., where Eric improved employee and client retention through effective communication and problem-solving. Eric is pursuing a Bachelor's degree in Computer Science at Southern New Hampshire University, with an expected graduation in June 2024.
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