Jon Kaufman has extensive experience in technical support and engineering, currently serving as a Technical Support Engineer at Okta since November 2022. Prior to this role, Jon worked at Broadcom Inc. from November 2019 to November 2022 as a Strategic Support Engineer/Designated Support Engineer, focusing on troubleshooting Symantec Endpoint security across various environments. Jon's career at Symantec spanned over two decades, where roles included Senior Principal Technical Support Engineer within the global technical escalations team, Principal Business Critical Engineer providing enterprise security product support, and Technical Account Manager managing enterprise accounts and mentoring support agents. Jon began in technical support as a Product Support Analyst for PRO Unlimited, promoting to a Symantec employee in 1999. Jon holds a Bachelor of Science in Network Operations and Security from Western Governors University, completed in June 2023.
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