Kyle Ryan is a seasoned Technical Support Engineer currently working at Okta since October 2022, focusing on federal technical support. Previously, Kyle held the position of Senior Technical Support Engineer II and led the IdaaS Product Team at Ping Identity from October 2019 to October 2022, where expertise in IAM and Cloud-based services was developed. Prior roles include Technical Support Agent at ParTech, Inc., where hardware and software troubleshooting was performed, and Customer Service Representative at King Soopers/City Market, providing high-quality retail assistance. Kyle also gained valuable experience as a Guest Services Associate at Hyland Hills Parks & Recreation District and as an intern at the National Center for Atmospheric Research, managing atmospheric data research. Kyle holds a Bachelor of Science in Computer Science from the University of Colorado Denver, obtained in 2017.
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