Mark Bertoli is a seasoned technical professional with extensive experience in customer support and engineering roles. Currently serving as a Staff Customer Centric Engineer at Okta since October 2024, Mark has a history of providing enterprise-level support at noted companies such as Ping Identity, RSA The Security Division of EMC, VMware Carbon Black, and RSA Security. Key contributions include leading support teams, offering world-class assistance for the enVision appliance, and managing technical support for various high-profile products. Mark also holds an Associate of Arts degree in Computer Science from North Shore Community College, completed between 1998 and 2001.
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