Ron Vossler

Ron Vossler is an experienced Senior Manager at Okta, with a demonstrated history of leadership in service desk and customer service across various sectors, including IT, healthcare, and finance. With a focus on client success, Ron has effectively managed service request workflows and optimized team performance at Oracle USA, enhancing incident management practices and achieving compliance with international standards. Holding a Bachelor's degree in Political Science and Government/Journalism from California State University-Sacramento, Ron has consistently spearheaded projects to improve customer satisfaction and retention while supporting over 500 businesses. Noteworthy accomplishments include developing a ticketing workflow that significantly reduced misrouted service requests and maintaining annual revenue exceeding $1 million for premium support customers in Latin America.