Wanjun Ye is a highly experienced technology professional with a strong background in technical support and customer service, currently serving as a Mission Critical Developer Support Engineer at Okta since August 2022. Previously, Wanjun held roles as Escalations Manager and Senior Technical Support Engineer at Numerated and Dynatrace, respectively, where responsibilities included managing escalated customer issues, optimizing application performance, and collaborating closely with product and engineering teams. Wanjun began a career in quality assurance at TIBCO, focusing on testing and automation. Wanjun earned a Bachelor's degree in Information Security from Xi An University of Post and Telecommunication in 2009.
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