William O'Brien is a seasoned technical support and engineering professional with extensive experience in customer support and implementation across various technology companies. Currently serving as a Mission Critical Developer Support Engineer at Okta since March 2023, O'Brien previously held roles at strongDM as a Sr. Customer Support Engineer and at Pluralsight as a Senior Implementation Engineer, where significant contributions included enabling high-value enterprise deals and managing on-premise implementations. Other notable positions include support-focused roles at Device42, Scalr, Planview, and Troux Technologies, where responsibilities encompassed overseeing support organizations, customer liaison duties, and managing change control processes. O'Brien's background features an educational foundation with a Master's Degree in Computer and Information Systems Security from Western Governors University and a Bachelor's Degree in Management Information Systems from The University of Texas at San Antonio.
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