Daniel Ramirez has a diverse professional background with extensive experience in customer service and sales. From July 2015 to June 2020, Daniel served as a Team Leader at AT&T, managing KPIs and developing performance improvement strategies in both English and Spanish. Following this role, Daniel worked as a freelancer from September 2021 to December 2023, providing virtual assistance and support for online applications, where tasks included chat support, administrative duties, and AI training. In January 2024, Daniel took on the role of Sales Team Lead at SoftSvit, focusing on cold calls in Spanish and KPI management. Currently, Daniel serves as a Senior Customer Service Agent at OKX, starting in May 2025. Daniel holds a degree from Universidad Tecnológica de Pereira, earned between 2013 and 2016.
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