Lennard Foo is an accomplished product manager with extensive experience in AI and customer service automation. Currently serving as a Senior Product Manager (Customer Genius) at OKX since November 2023, previous roles include Chatbot Product Manager (Assistant Manager) at Shopee, where Lennard led the development of an in-house customer service chatbot across 12 markets and implemented core AI features resulting in significant cost savings. Prior experiences at MSD involved spearheading the company's first global AI self-service chatbot platform and managing cross-functional teams in data science initiatives. Educational background includes a degree from Nanyang Technological University Singapore and diverse internships, illustrating a robust foundation in analytics and technology.
This person is not in the org chart
This person is not in any teams
This person is not in any offices