Rafaela Branco is a seasoned professional in the fintech and crypto sectors, currently serving as a Senior Customer Service - L2 at OKX, where they focus on account security and crypto deposit and withdrawal processes. Previously, Rafaela worked at Binance as a Customer Service Specialist with a specialization in KYC/EDD for AML compliance, reinforcing their keen attention to detail and regulatory knowledge. Rafaela also held roles in various customer service and administrative positions across different organizations, contributing to user trust and safety in the industry. With a strong foundation in operations and customer service, Rafaela's fluency in English facilitates effective communication in complex inquiries.
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