Jose Scharon

Jose Scharon is a skilled IT professional with extensive experience in service desk and technical support roles. Currently serving as a Service Desk Specialist 2 at Olmec Systems LLC since February 2023, Jose has previously worked as a Service Desk/Field Service Engineer at CompuWorks Ltd. and as a Service Desk Specialist at SmartSource, where responsibilities included managing strict SLA time frames and ticket escalation. Notably, at Franklin Land Trust, Jose completed a full file migration for an internal server and implemented a VPN solution for remote access. With a Bachelor's degree in Computer Science from Massachusetts College of Liberal Arts, along with a history of teaching assistive technologies at Berkshire Community College, Jose combines technical expertise with a commitment to user support and education.