Ally Kern

Ally Kern is an experienced Customer Success professional currently serving as Associate Director, Customer Success at Olo since April 2022. In this role, Ally manages a team of Customer Success Managers, achieving over 120% NRR year-over-year and creating a new business unit for Unmanaged Accounts. Prior to Olo, Ally worked at ZoomInfo as a Customer Success Manager, overseeing 200+ clients and implementing team training sessions, and held various positions at UpCity, culminating in Director of Customer Success. Ally's background also includes roles in marketing and public relations at companies such as Digital Third Coast Internet Marketing and Fahlgren Mortine, with a Bachelor’s degree in Public Relations from the University of Dayton.