Ali Raza is an experienced professional in the e-commerce and customer service sectors, currently serving as Team Lead at OLX Pakistan since January 2021. Responsibilities include driving strategy for process automation and integration while overseeing training and onboarding for customer service specialists. Previous roles at OLX Pakistan included Team Lead for Assisted Shopping & Sales and Account Manager, focusing on client relations and sales development. Prior experience encompasses operations management at ibex. Pakistan, where Ali Raza supervised various teams to enhance customer experience, and customer service at Jazz. Ali Raza began a career in procurement as a Purchase Specialist at ATS Synthetic Pvt Ltd. Ali Raza holds a Master of Engineering in Computer Science from Superior College, completed in January 2022.
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