Fares Nagy

Fares Nagy is a seasoned professional with extensive experience in customer support and quality assurance within the OLX Group since August 2015, currently serving as a Senior Customer Support Team Leader. In this role, Fares Nagy focuses on creating Help Center articles and utilizing Zendesk for reporting and analytics. Previously, Fares Nagy worked as a Senior QA Analyst of Customer Support, proposing and implementing enhancements to business processes. Earlier experience includes a position as a Customer Care Executive at dubizzle, where responsibilities encompassed handling customer inquiries across multiple channels and collaborating with various departments to resolve issues, alongside moderating content and verifying user identities. Fares Nagy holds a Bachelor's degree in Business/Commerce from Cairo University, awarded in 2018.