Robert Shadis

Robert Shadis is an accomplished professional with extensive experience in after-sales service and technical support within the analytical instruments industry. Currently serving as the Executive Director of After Sales Service at Olympus Scientific Solutions Americas since May 2017, Robert leads a diverse team of approximately 50 technicians across multiple locations. Prior to this role, Robert held various positions at Olympus IMS, including Director of After Sales Service in the Analytical Instruments Division, where leadership was provided to enhance customer service experiences. Robert also managed a global customer support team for advanced XRF analyzers. Previous experience includes significant roles at PANalytical, showcasing a strong history in technical support management and service operations. Robert holds an Associate degree in Electronic Engineering from Central Kentucky Technical College and has participated in various corporate training seminars.