The Ombud Council was established through the Financial Sector (FSR)Regulation Act (2017), Chapter 14. Its objective is to assist financial customers to have access to affordable, effective, independent and fair alternative dispute resolution when they have complaints about financial institutions. This includes complaints that relate to financial products, financial services and services provided by market infrastructures such as exchanges. 

The Ombud Council does not handle customer complaints itself, but oversees all financial sector ombud schemes, in essence operating as a “regulator” of ombuds. The Ombud Council will assist complainants with identifying which ombud is responsible for hearing their complaint in cases where the jurisdiction is unclear.

Ombud Council

This department manages financial operations and ensures adherence to regulatory standards.

Finance and Compliance

This department oversees operational processes and manages procurement activities to ensure efficient resource acquisition.

Ombud Council

Org chart

Teams

Finance and Compliance

Operations and Procurement

Offices

Ombud Council

Org chart

Teams

Finance and Compliance

Operations and Procurement

Offices

Related companies