Säko H.

Technical Customer Support Analyst I at Ombud

Säko H. has a diverse work experience, beginning in 2017 as an Interpreter for Harrisonsburg City. In the same year, Säko H. also began working as a Guest Relations Specialist for Wyndham Hotels & Resorts. In 2019, Säko H. was a Cluster Computing employee at Eastern Mennonite University. In 2021, Säko H. began working at Serco as a Telecommunication Patent Analyst and at Ombud as an Associate Customer Support Analyst and Technical Customer Support Analyst I. In this role, Säko H. is responsible for product expertise, technical troubleshooting and analysis, promoting end user satisfaction, facilitating customer data migrations, and escalating support queries.

Säko H. obtained a Bachelor's degree in Computer Science from Eastern Mennonite University in 2020, having started in 2016. In the same year, they also obtained a Bachelor's degree in Spanish and Säko'spanic Heritage from Eastern Mennonite University. In July 2022, Säko H. obtained a certification in Agile Product Owner Role: Foundations from LinkedIn.

Links

Previous companies

Serco logo
Wyndham Hotels & Resorts logo
Eastern Mennonite University logo

Org chart

Timeline

  • Technical Customer Support Analyst I

    February, 2022 - present

  • Associate Customer Support Analyst

    July, 2021

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