Jonathan S. is an experienced Service Desk Manager currently leading the Northeast region for Omega Systems since November 2022, where a focus on customer-centric and process-oriented support is emphasized. Previously, Jonathan S. held the title of Service Desk Manager at ACE IT Solutions and served in various positions including Service Delivery Manager and Help Desk Analyst. Jonathan S. began a career in technical support at Delaney Computer Services, Inc., where roles included Help Desk Technician and Hardware/Software Technician from November 2014 to October 2019. Additionally, Jonathan S. owned InGroup Licensing from June 2002 to December 2015. Educational credentials include an Associate's Degree in CIS & Computer Networking from SUNY Rockland, a course in Licensing from the Fashion Institute of Technology, and Sales Advantage training from Dale Carnegie Training.
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