Carla M.

Carla M. is an experienced professional in the hospitality and financial sectors, currently serving as an Employer Experience Representative at OMERS since May 2022, where responsibilities include managing member inquiries and processing buyback transactions. Carla has achieved a consistent 95% average in Quality Assurance ratings and member satisfaction scores exceeding 95%. Previous roles include Banquet Manager and various positions at Fairmont Royal York, where experiences ranged from supervision to administrative support. Carla has also worked at Deloitte as a Virtual Learning Producer and at Ryerson University as a Teaching Assistant. Educational qualifications include ongoing studies in Pension Plan Administration Certification at Humber College, a Bachelor of Commerce from Ryerson University, and a Red Seal Chef Certification from George Brown College.