Lida Wells

Lida Wells is an experienced Senior Customer Success Manager with a strong background in strategic account management across various industries. Currently at Ometria, Lida manages 12 strategic accounts in the North American market, overseeing comprehensive relationship management processes. Prior experience includes serving as a Senior Customer Success Manager at Twilio, where Lida managed a complex portfolio of 14 multimillion-dollar accounts and contributed to process improvements for the global customer success team. Earlier roles at Orchestra Software involved managing 60 strategic accounts and leading a team that supported 80 high-value accounts. Lida's career also encompasses significant positions at firms like tru Independence and Fisher Investments, where responsibilities included operations management and client engagement initiatives. Lida holds a Bachelor of Arts in Anthropology from the University of Colorado Boulder.