Nassoro M. is a seasoned Site Reliability Engineer at OneMain Financial, specializing in process optimization through AI-driven chatbots, achieving significant reductions in time spent on configuration and deployment tasks. With previous experience as a Network Reliability Engineer, Nassoro has improved workflows utilizing Jira, Kanban, and Scrum methodologies. Prior roles include Telecommunications Engineer at FWG Solutions, where duties encompassed client support, network configuration, and outage management, alongside roles as a Sales Engineer at SolarWinds and System Analyst at IMSolutions, LLC. Nassoro’s technical expertise spans various platforms, including SQL Server, Oracle, and Cisco technologies, supported by a B.S. in Information Systems from the University of Maryland Baltimore County and an AA in Computer Science from Montgomery College.
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