Derek Costa currently serves as the Manager of Technical Support - Advanced Support at Omnicell since August 2023, leading efforts to enhance customer satisfaction and service quality through a blend of technical expertise and people skills. Previously, Derek held the position of Program Supervisor - Affordability Services at ConnectiveRx from August 2022 to June 2023, overseeing a team of approximately 75 Specialists in drug affordability programs. Derek's extensive experience in customer support includes a decade at Apple, where roles included Team Manager, Senior Advisor, and Advisor, focusing on delivering exceptional customer service and support. Additionally, Derek started in the customer service domain as a Customer Care Representative at Verizon Wireless and as a Specialist at Apple.
This person is not in the org chart
This person is not in any teams
This person is not in any offices