Julio Madrid

Julio Madrid is an accomplished technical support professional with extensive experience in managing high-performing teams within the healthcare technology sector. Currently serving as the Sr. Manager of Technical Support at Omnicell since May 2021, Julio oversees day-to-day operations, ensuring exceptional service in patient care environments while mentoring support engineers. With previous roles including Technical Support Manager at Plasma-Therm and a long tenure at TouchPoint Medical, where roles ranged from Technical Support Manager to Tier 2 Support Analyst, Julio has consistently driven improvements in service quality, training, and operational efficiency. Educational credentials include a Bachelor of Science in Computer and Information Systems Security and an Associate of Science in Computer Systems Networking and Telecommunications, both obtained from ITT Technical Institute-Tampa.