David Xu is currently the Head of Happiness Delivery for APAC at On, where they strategically lead and integrate customer experiences across multiple regions. Previously, David held roles at Apple, including Executive Relations and Service Manager, focusing on customer service recovery and operational excellence. As the Head of Happiness Delivery for Greater China, they oversaw end-to-end operations and successfully navigated complex challenges to enhance customer satisfaction and operational efficiency. David's journey in the tech industry began as a Specialist at Apple, selling iPhones.
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